Product FAQ

What is Stro?

Stro is a weighted posture-training device designed to support posture awareness during seated activities such as working, studying, or focusing. Rather than physically pulling your body into a particular position, Stro changes how different postures feel, helping you become more aware of how you sit throughout the day.
How does Stro work?

Stro rests just below the collarbones and subtly changes the balance of the upper body. Slouched positions tend to feel heavier and less stable, while more upright positions may feel lighter and more balanced.

Over time, this feedback can help you practise and reinforce better postural habits.
Does Stro force my shoulders back?

No. Unlike many posture devices, Stro is not designed to pull your shoulders back or hold your body in a fixed position. Instead, it provides feedback that encourages you to adjust your posture naturally.
Is Stro a medical device?

No. Stro is a posture-training device designed to support posture awareness and training. It is not intended to diagnose, treat, cure, or prevent any medical condition.
Which size should I choose?

The 450 g model (19.5 cm wide) is suitable for most women and men with smaller frames. The 800 g model (23 cm wide) is designed for broader frames, typically men above approximately 175 cm.

If you’re unsure, we generally recommend choosing the lighter option.
How long should I wear Stro?

You can start with short sessions and gradually increase the duration as you become accustomed to the sensation. Some people may prefer a few minutes at a time, while others may choose to wear Stro for longer periods during focused work or study.
Can I wear Stro while walking or exercising?

No. Stro is intended for seated use only. Remove it before walking, exercising, driving, sleeping, or caring for children.
Will Stro feel uncomfortable at first?

Many people notice fatigue within 5 minutes, particularly if they are not used to maintaining an upright posture for extended periods. Starting with shorter sessions and gradually increasing the duration can help your body adapt.

If you immediately feel pain or dizziness, make sure that the device is fitted correctly. If the pain or dizziness persists, please stop use and reach out to Stro.
What activities is Stro designed for?

Stro is designed for seated activities in which you want to remain alert, focused, and upright, such as:

  • Working at a computer
  • Studying
  • Reading
  • Writing
  • Video editing
  • Meetings
  • Creative work
What is included in the box?

Each Stro package includes:

  • 1 Stro Posture Trainer
  • 2 sleeves
  • 2 straps
  • 1 protective pouch

General FAQ

Where do you ship?

Stro is currently available for pre-order in New Zealand. We hope to expand to additional countries in the future.

If Stro is not yet available in your country, you can sign up to be notified when it launches in your region.
When will my order ship?

Estimated shipping dates are shown on the product page and in your order confirmation email. As we prepare for launch, shipping timelines may occasionally change, and we will keep customers updated if there are any delays.
How much does shipping cost?

Shipping costs are calculated at checkout and depend on your location and the shipping method you select.
Will I receive a tracking number?

Yes. Once your order has been shipped, you will receive a confirmation email with tracking information.
What is your return policy?

If you are not satisfied with your purchase, you may return your unused Stro within the return period specified in our Returns Policy.

The product must be returned in its original condition and packaging.

Please note that shipping costs are not refundable.
What if my product arrives damaged?

If your order arrives damaged or defective, please contact us as soon as possible at support@getstro.com and include photos of the issue. We will work with you to resolve the problem.
Can I exchange my Stro for a different size?

If you ordered the wrong size, please contact us at support@getstro.com. Exchanges may be possible depending on product availability and the condition of the returned item.
When will I be charged for my pre-order?

Payment terms for pre-orders are shown at checkout. Depending on the payment method, you may be charged immediately or when your order ships.
Can I cancel my pre-order?

Please contact support@getstro.com as soon as possible if you would like to cancel or change your order. Cancellation may not be possible once the order has been processed or shipped.
Which payment methods do you accept?

Accepted payment methods are displayed at checkout and may include major credit cards, debit cards, and other payment providers.
How can I contact you?

For questions about your order, shipping, or the product itself, please contact us at support@getstro.com.